Emergency Ride Home Program

EMERGENCY RIDE HOME PROGRAM FOR METRO RIDERS WITH MULTI-TICKET PACKAGES– REGISTER TODAY!

What is Emergency Ride Home (ERH) for Transit?

The CommuteInfo Emergency Ride Home (ERH) service provides reimbursement for eligible transit riders to get home in the event of an unexpected personal or family emergency, personal illness, unscheduled overtime, or other eligible event. This service is only available for our Metro Commuter Bus Service. In the event of an emergency, the commuter simply arranges for the ride home, pays, and obtains a receipt. A refund application and copy of the receipt will then need to be submitted to CommuteInfo for processing and reimbursement.

Who's Eligible?

What is the ERH Program for?

Emergency Ride Home Brochure
Download a brochure

How do I register for the ERH Program?

To register for the ERH Program, Metro riders need to complete a Commuter Profile with CommuteInfo. You can complete it online at CommuteInfo.org or by calling 1-888-819-6110.

What do I do when I need an Emergency Ride Home?

The commuter makes arrangements to get themselves home. To qualify for reimbursement, the transit commuter must be registered with CommuteInfo and have a Freedom Transit multi-ticket package that is valid on the day the ERH is needed. The reason for the ERH must also fall within the program guidelines. The commuter can utilize the list of suggested resources to find a provider, but the commuter can also choose a provider not on the list. The commuter then arranges for a ride, pays, and gets a receipt.

How do I obtain a refund for my ride?

Within 30 days of the ride, the commuter submits the refund application and receipt to CommuteInfo. The completed application must also include a copy of the receipt of payment for the emergency ride taken and proof of possession of a Freedom Transit multi-ticket package. Refund applications can be found by CLICKING HERE, visiting CommuteInfo.org, or requested by calling 1-888-819-6110.

Will I be reimbursed for all ERH costs?

The maximum number of trips that will be reimbursed annually is four per registered commuter OR up to a total of $100 worth of trips annually, whichever comes first.

Helpful Hints for Freedom Transit Metro Riders

Below is a list of suggested Emergency Ride Home providers. You are NOT required to use a vendor on this list; you can use any vendor of your choosing. When you take your ride, you will pay for it, get a receipt, and submit your refund application within 30 days.

Access Transportation

Available Daily: 8 AM – 5 PM
412-562-5353

For rides starting in Allegheny County and ending within two miles outside of Allegheny County (this location can be your destination or where you meet transit/or another ride). If the ERH trip is made by Access, the commuter will not pay for their trip at the time it is taken. Access will bill CommuteInfo directly for the ride and the commuter will be required to submit a refund application for the ride. If the ride is not eligible under the ERH guidelines and/or the refund application is not submitted, Access will then bill the commuter directly for the cost of the ride.

Rental Cars

A&A Auto Rental: 412-452-5970
A to Z Auto Rental: 412-882-4888
Avis: 412-261-0540
Budget: 1-800-527-0700
Dollar: 1-800-800-4000
Econo Car: 412-322-5006
Enterprise: 1-800-736-8222
Hertz: 1-800-704-4473
National: 1-888-868-6207
Snappy: 412-621-9148
Thrifty: 1-800-847-4389

Taxi Companies

Checker Cab: 412-381-5600
Classy Cab: 412-322-5080
Cranberry Taxi: 724-776-3050
People's Cab: 412-441-3200
Yellow Cab: 412-664-5600 or 412-321-8100
J.B. Taxi: 724-658-1444 or 724-266-6666

Carsharing

Zipcar Pittsburgh: 412-475-5909 (Membership-based)

Contact Us

Call Us:

724-223-8747

Visit Us:

Freedom Transit
50 East Chestnut Street
Washington, PA 15301

Click here to email us:

info@freedom-transit.org

fax: 724-223-9474

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Our Hours

Shared Ride Service Hours
Mon-Sat

5:00 AM - 8:00 PM

Fixed Route Service Hours
Mon-Sat

See Schedules for Details

Office Hours
Mon-Fri

7:30 AM - 5:00 PM

Washington Transportation Center
Mon-Fri

7:30 AM - 5:00 PM


Holidays

Fixed Route - No Service

New Year's Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day

Shared Ride - No Service

New Year's Day
Thanksgiving Day
Christmas Day

Office & Transit Center Closed

New Year's Day
Martin Luther King Day
Good Friday
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Day after Thanksgiving
Christmas Eve
Christmas Day