FreedomFlex

FreedomFlex is an e-wallet platform for Shared Ride users that allows riders to pre-load funds to their account to use for fare payment.

FreedomFlex fares for shared rides in Washington County, PA

Who is eligible for FreedomFlex?

Anyone who is registered for a Freedom Transit Shared Ride program can use the FreedomFlex system.

How does the FreedomFlex system work?

Riders interested in using FreedomFlex can add funds to their Shared Ride account to use for transit fare. When scheduling a ride with Freedom Transit, inform the customer service representative that you would like to use your FreedomFlex balance to pay for the trip. The correct funds will be deducted from your account the day of your trip.

Why should I use FreedomFlex?

FreedomFlex is an alternative payment solution for Shared Ride trips. This e-wallet system allows riders to have cashless trips, with the exact fare deducted from their account. FreedomFlex accounts can be pre-loaded with cash or credit card payment at the Washington Transit Center or over the phone when using a card.

How can I sign up for FreedomFlex?

Anyone interested in creating a FreedomFlex account for their Shared Ride trips must call Freedom Transit at (724) 223-8747 or visit the Washington Transit Center. A $10 minimum transaction is required for all FreedomFlex deposits, which can be paid for with cash or credit card.

Is FreedomFlex secure?

Yes, the only person who can use your FreedomFlex balance is yourself. FreedomFlex is tied directly to your Shared Ride profile with Freedom Transit, ensuring no one can access your funds.

What happens if I cancel my trip?

Funds from your FreedomFlex account are only deducted when you complete a trip. You will not be charged if you cancel.

How can I find out the balance of my account?

Call Freedom Transit at (724) 223-8747, and a customer service representative can provide your balance. Office hours are Monday through Friday from 7:30 AM to 5:00 PM.

What do I do when I board the vehicle?

Step on board and take a seat. The driver can see that your trip is being paid for with funds in your FreedomFlex account.

Can I get a refund of the money in my account?

We cannot issue refunds for money in your account. Funds are non-transferrable.

Will funds in my account expire?

No, there is no expiration date on funds.

Who can add funds to my account?

Anyone can add funds to your FreedomFlex account. When you call, let the customer service representative know whose account you would like to add funds to. You are the only user able to deduct funds from your FreedomFlex account.

 

Contact Us

Call Us:

724-223-8747

Visit Us:

Freedom Transit
50 East Chestnut Street
Washington, PA 15301

Click here to email us:

info@freedom-transit.org

fax: 724-223-9474

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Our Hours

Shared Ride Service Hours
Mon-Sat

5:00 AM - 8:00 PM

Fixed Route Service Hours
Mon-Sat

See Schedules for Details

Office Hours
Mon-Fri

7:30 AM - 5:00 PM

Washington Transportation Center
Mon-Fri

7:30 AM - 5:00 PM


Holidays

Fixed Route - No Service

New Year's Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day

Shared Ride - No Service

New Year's Day
Thanksgiving Day
Christmas Day

Office & Transit Center Closed

New Year's Day
Martin Luther King Day
Good Friday
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Day after Thanksgiving
Christmas Eve
Christmas Day