Rider's Guide for Shared Rides

How to Schedule a Ride

Reservationists are available Monday through Friday from 7:30 AM until 5:00 PM.

To reserve a ride for Tuesday through Saturday, you must call before 12:00 on the previous business day (remember that holidays are not business days).  For trips on Monday, you must call the previous Friday before 1:00 PM. We can take reservations up to two weeks in advance.

Please keep in mind when making your reservation for local trips, that the driver may arrive 15 minutes before or 15 minutes after the pick-up time that you schedule with the reservationist. For example, if you schedule a 9:30 pick-up, the driver may arrive as early as 9:15 or as late as 9:45. This time could be longer if booking a long-distance or run-time trip. Please be sure to clarify with your reservationist when booking the trip.

When calling to make your reservation, be prepared to provide the following information:

Registration

Please contact the Freedom Transit office if you are interested in applying for any of our transportation programs. A customer service representative will assess the information necessary and send you the proper application. You may also come to our office to register. Please call before you stop in, so that we may inform you of anything you might need to bring with you.

Hours of Service

Hours of transportation service are from 5:00 AM until 8:00 PM, Monday through Saturday, for most services. Regular service is not available on Sundays, or on Thanksgiving Day, Christmas Day, and New Year’s Day. In addition service will end at 5:00 PM on Christmas Eve and New Year’s Eve. Other dates subject to advance notice by WCTA.

Pick Up Window

Please keep in mind when making your reservation that the driver can arrive within a 30 minute “pickup window”. For example, if you request a 9:30 pick up, the driver may be as early as 9:15 or as late as 9:45. At the time of your reservation a Customer Service Representative will give the 30 minute “pickup window”.

In Certain areas because of the length of trip, a 90 minute pickup window may be given. These larger pickup windows are known as “run times”. A customer Service Representative will determine if a “run time” is needed.

Canceling Your Ride

If you should need to cancel your scheduled ride please call the Freedom Transit office at least 1 hour prior to your scheduled trip at 724-223-8747.

Medical Will Call Returns

When scheduling a return from a local medical appointments the Customer Service Representatives are able to schedule the trip with a specific return time or as a “Will Call” return. If you schedule a “will call: return, you need to call when you are finished with your appointment to advise Freedom Transit  that you are ready for your return. If scheduling a Will Call return please be advised that you may wait up to 1 hour from the time of your call for the vehicle to return for you.

Aides (Attendants) and Companions

An aide or attendant is someone who is physically or medically necessary to assist a passenger in using Freedom Transits’’ services. An aide can ride free when accompanying an eligible passenger. An aide must be able to provide assistance to the passenger.

A companion is a person who travels with an eligible passenger. Unless the companion is also eligible for one of Freedom Transits’ programs, that person must pay the full, general public fare.

Complaints / Commendations

If you have a complaint, we want to hear about it. In order to respond, it helps to hear about something right away and in as much detail as possible. Please call us at 724-223-8747 or email info@washingtonrides.org. If we’ve done something right, call or email us about that, too.

Passenger Rules

What Freedom Transit Does Not Provide

 

Contact Us

Call Us:

724-223-8747

Visit Us:

Freedom Transit
50 East Chestnut Street
Washington, PA 15301

Click here to email us:

info@freedom-transit.org

fax: 724-223-9474

Our Hours

Shared Ride Service Hours
Mon-Sat

5:00 AM - 8:00 PM

Fixed Route Service Hours
Mon-Sat

See Schedules for Details

Office Hours
Mon-Fri

7:30 AM - 5:00 PM

Washington Transportation Center
Mon-Fri

7:30 AM - 5:00 PM

 

Holidays

Fixed Route - No Service

New Year's Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day

Shared Ride - No Service

New Year's Day
Thanksgiving Day
Christmas Day

Office & Transit Center Closed

New Year's Day
Martin Luther King Day
Good Friday
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Day after Thanksgiving
Christmas Eve
Christmas Day